Creating new experiences for guests at the touch of their fingertips
Setting the bar in every aspect of the all-inclusive realm is nothing new for Palace Resorts. The brand is constantly innovating ways to stay on top of the latest technology trends and offer guests a more personalized experience during their stay. Already in place at some properties like Moon Palace Cancun, Le Blanc Spa Resorts, Isla Mujeres Palace and Moon Palace Jamaica, guests no longer need a key card to access their room. New and improved wristbands now contain a chip that allows guests to open their room doors with just a wave at the wrist. Palace Resorts has also made the process of room-key safekeeping a lot easier with the development of the brand’s app, which also allows guests to access their rooms directly from the touch of their screens. With so much ground to cover and so little time, Diamond members will soon get the exclusive access to “Go Moon,” an Uber-style service that allows guests to move within Moon Palace Cancun. The brand has also partnered with “Facility”, a system that allows guests to have direct communication with housekeeping, and specific requests such as birthday amenities, late checkout times and maintenance requests.